Terms & Conditions

KUMOMI FILM

These Terms & Conditions apply to services provided by KUMOMI FILM, a Chicago-based film lab offering C-41 development, premium film scanning, and develop + scan services for 35mm and 120 film.

Last updated: September 4, 2026

1. Services and accepted film formats

KUMOMI FILM provides C-41 film development, premium film scanning, and develop + scan services for 35mm and 120 film. Only the formats and services listed above are currently offered.

2. Ordering and payment

By placing an order, you agree to these Terms & Conditions and authorize KUMOMI FILM to process and scan the film submitted with your order. Payment is due at checkout when the order is placed.

3. Mail-in orders

For Mail-In orders, customers are responsible for securely packaging their film and sending it to the mailing address provided after checkout. Kumomi Film does not automatically provide an envelope or prepaid mailer.

Customers may purchase postage directly from any shipping carrier they prefer. A tracked shipping service is strongly recommended.

Customers may alternatively purchase the optional “Mail-In Shipping Label — Up to 1 lb.” Kumomi Film will create the selected USPS or UPS label using the shipping origin address supplied by the customer and email it as a printable PDF within one business day.

A Kumomi-provided label covers one inbound package weighing no more than one pound. It is unavailable for packages exceeding one pound. Customers sending larger packages must arrange and purchase their own postage.

The customer’s full name and Kumomi Film order number must be included inside the package so the film can be matched to the correct order. The optional label covers shipping to Kumomi Film only. Return shipping for processed negatives is selected and charged separately.

4. Local drop-off orders

Customers may submit film through a local drop-off order in accordance with the available drop-off instructions.

5. Turnaround time

Mail-in orders are normally completed within 3–7 business days after the package has been delivered, physically received, and matched to the customer’s order. Shipping transit time is not included.

Standard local drop-off orders are normally completed within 3–5 business days after drop-off. Eligible local C-41 orders dropped off before 3:00 PM on Sunday or Monday may qualify for same-day service.

Turnaround estimates are not guarantees and may vary based on order volume, film condition, equipment issues, carrier delays, or circumstances outside Kumomi Film’s reasonable control. Customers will be notified of material delays when reasonably possible.

6. Processing risks and limitations

Film processing and scanning involve inherent risks. KUMOMI FILM will handle submitted film with reasonable care, but cannot guarantee results where conditions affect the film or the process.

7. Scanning and digital file delivery

Digital scan deliveries are provided through WeTransfer and are generally available for download for 30 days. Customers are responsible for downloading and securely backing up their files during that period. KUMOMI FILM does not guarantee permanent storage or future availability of delivered digital files.

8. Negative return options

Customers may choose to have their negatives shipped back, collected through local pickup, or not returned.

Return shipping for processed negatives is selected and charged separately. Negatives selected for return shipping will be sent to the complete return address provided with the order. Customers are responsible for ensuring that this address is accurate.

If “Do Not Return Negatives” is selected, Kumomi Film will retain the negatives for 30 days after digital scan delivery, or for 30 days after completion of the service if scans are not included. After that period, the negatives may be securely discarded and may no longer be recoverable.

Negatives selected for local pickup will be held for 90 days after the customer is notified that they are ready. If the negatives are not collected within that period and the customer has not made other arrangements with Kumomi Film, they may be securely discarded.

9. Customer information

Customers are responsible for providing accurate contact information and complete, correct shipping-origin, mailing, and return-shipping addresses.

Optional Kumomi shipping labels will be created using the shipping origin address supplied with the order. The customer is responsible for ensuring that the package weight, dimensions, origin address, and carrier selection match the purchased label.

Additional carrier charges caused by an incorrect address, excess weight, inaccurate package information, or improper packaging may be charged to the customer. Kumomi Film is not responsible for delays or failed delivery caused by incomplete or inaccurate customer-provided information.

10. Shipping and return-shipping risk

Customers accept the ordinary risks associated with shipping film to Kumomi Film and shipping processed negatives back to the customer.

Kumomi Film is not responsible for loss, damage, misdelivery, or delay caused by a shipping carrier before an inbound package has been delivered to and physically received by the lab, or after a return package has been transferred to the shipping carrier, except to the extent responsibility cannot lawfully be excluded.

Customers must package film securely and are strongly encouraged to use a tracked shipping service. Purchasing a Kumomi-provided label does not make Kumomi Film the carrier or guarantee the carrier’s performance.

11. Refunds and cancellations

Customers may request cancellation before film processing or scanning begins. Once processing or scanning has started, the affected service may no longer be eligible for cancellation or refund because performance of the requested service has already begun.

Requests to cancel an optional Kumomi Film shipping label must be made before the label has been generated. Once a label has been created or emailed, cancellation and refund eligibility depend on the carrier’s rules, whether the label has been used, and whether the postage charge can be recovered.

Nothing in these Terms limits any refund, cancellation right, or consumer protection that cannot lawfully be waived.

12. Limitation of liability

KUMOMI FILM takes reasonable care when handling all customer film and materials. However, photographic film is an irreplaceable physical medium, and processing, scanning, handling, storage, and shipping involve inherent risks.

To the fullest extent permitted by applicable law, if film or negatives are lost or materially damaged while in KUMOMI FILM’s possession due to an error by KUMOMI FILM, the customer’s remedy will be limited to a refund of the service fees paid for the affected film and, where reasonably available, replacement with a comparable quantity of unexposed film.

KUMOMI FILM is not responsible for sentimental, artistic, historical, commercial, or other consequential value associated with photographs recorded on submitted film.

Nothing in these Terms limits any liability or consumer right that cannot lawfully be excluded or limited.

13. Customer images and ownership

Customers retain all ownership rights in photographs and images contained on film submitted to KUMOMI FILM. KUMOMI FILM does not acquire ownership of customer images by processing or scanning them. Customer images will not be used for advertising, social media, portfolio use, or other promotional purposes without the customer’s permission.

14. Customer authorization

By submitting film, the customer authorizes KUMOMI FILM to perform the processing and/or scanning services selected with the order and represents that they own the submitted film or have permission from the owner to have it processed and scanned.

15. Governing law

These Terms are governed by the laws of the State of Illinois, except where applicable consumer law provides otherwise.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

17. Changes to these Terms

KUMOMI FILM may update these Terms from time to time. The version applicable to an order is the version in effect when that order is placed.

18. Contact

Questions about these Terms & Conditions may be directed to info@kumomi-film.com.